Processing time
Standard orders ship within 2–3 business days. Custom orders ship within 5–7 business days after design approval.
Delivery destinations
We ship to all 27 European Union countries, the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, the United States and Canada.
Delivery time
Delivery times vary by destination. Contact us before ordering for an estimated delivery time to your country. All shipments are tracked and insured.
Shipping costs
Standard shipping is free to all our available delivery destinations. No shipping fee is added at checkout.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Tracking
You will receive a tracking number by email once your order is dispatched.
Lost or damaged shipments
Contact us immediately if your shipment is lost or arrives damaged. We will arrange a replacement or refund as quickly as possible.